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Service Team

Professional, dedicated, and attentive, our service team will guarantee your product use process throughout the whole process, and use the best service to win your praise.

Smad is in a leading position in the home appliance industry and has an experienced marketing team

B2B Customer Service

The driving force of Smad's growth comes from the satisfaction of our customers. We have more than ten years of customer service experience, we can provide you with online services, telephone services, and dealer services. At the same time, SMAD is the strong backing of dealers, and we can always provide dealers with various relevant information during the sales process. Our B2B platform is exclusively open to you. Through technical services, marketing and public relations materials, even including round-the-clock online communication, to provide you with all-round support.

Smad are the leader in home appliances and support all customers

Our Service

From pre-sales to after-sales, our professional service team can help you accurately solve problems, free repairs and parts replacement services, so that you can buy and use our products with more confidence.

1 year for the whole unit & 3 years for the main parts

WARRANTY
Smad has been deeply involved in the field of home appliances for many years and has a complete after-sales and service system

WARRANTY

1 year for the whole unit & 3 years for the main parts

24/7 product technical support
After-sales maintenance service
Brand authorization cooperation
Marketing plan provided

B2B Reseller Support
Smad provides a variety of household appliances service support for all types of customers

B2B Reseller Support

24/7 product technical support
After-sales maintenance service
Brand authorization cooperation
Marketing plan provided

Smad has become an international professional OEM manufacturing base for household appliances

OEM SERVICE
Smad has multiple large-scale household appliances production bases, which can meet the mass production capacity

OEM SERVICE

Smad has become an international professional OEM manufacturing base for household appliances

Send from overseas warehouse directly. For some products in the US, UK, and Germany

OVERSEAS WAREHOUSE
Smad has multiple overseas electric appliance warehouses to meet timely delivery needs, allowing you to receive the goods faster

OVERSEAS WAREHOUSE

Send from overseas warehouse directly. For some products in the US, UK, and Germany

Multiple payment methods, TT, LC, OA, etc. Then accept credit cards, Alipay, WeChat, PAYPAL, etc

PAYMENT METHOD
Smad with multiple payment methods about household appliances in China

PAYMENT METHOD

Multiple payment methods, TT, LC, OA, etc. Then accept credit cards, Alipay, WeChat, PAYPAL, etc

Download

Smad can provide high performance products for consumers. You can download the product brochure here.

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FAQs

Smad manufactures and supplies high-quality electrical appliances with unique technologies that can provide competitive prices for your business as well as efficient distribution and professional after-sales service. In order for you to understand our business better and faster, you can first take a look at the following FAQs.

Q: What kind of electrical appliances do we manufacture and supply?

Smad manufactures and supplies home appliances ranging from refrigerators, freezers, microwave ovens, dishwashers and washing machines and so on as well as commercial refrigeration equipment including ice cream freezers, cake showcase and display fridges.

Q: What's the MOQ for my order?

Normally 1*40HQ, some models can be tried from small quantity. Pls check with our sales team to confirm.

Q: How long will it take to get my goods?

Generally 45 workdays after confirming all the printing materials, but it may vary depending on the general environment and supply chains.

Q: What's the warranty policy for my purchase?

Usually 1 year for the whole unit and 3 years for main part, but it differs for different models.

Q: Can I get a sample first?

Yes, sample is available. We can send out sample for test if your order quantity is big enough. 

Q: How do I make payment?

You could pay by Westunion, Paypal, T/T, L/C and other negotiable payment terms.

Q: Can I make customized requirements?

Yes, we provide OEM service.

Q: Can you offer SKD or CKD for our products?

Yes, we offer CKD & SKD service.

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